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Service · 07 · Disaster Recovery as a Service (DRaaS)
ModernOps · DRaaS

Recovery,
rehearsed.
Not assumed.

Documented runbooks. Workload-level RPO/RTO. Isolated failover testing. 15-minute coordination after declaration. ModernOps DRaaS turns disaster recovery from theory into evidence, across VMware, Hyper-V, Proxmox, NetApp, Pure, Veeam, NAKIVO, Zerto, Cohesity, and the Pennsylvania & Arizona data centers.

How we deliver
Coordination start
15minafter declaration
Server ready target
T+4hfrom declaration
Client validation
Up to 24hduring DR test
Recovery regions
Valley Forge, PA Phoenix, AZ
TL;DR
ModernOps DRaaS combines documented DR runbooks, workload-level RPO/RTO targets, isolated failover testing, multi-region recovery infrastructure, and coordinated incident response so you can prove, not just plan, that critical systems will recover.
01What is DRaaS

Recovery
as evidence,
not a plan.

Disaster Recovery as a Service proves an organization can recover critical systems after an outage, ransomware event, site failure, or infrastructure disruption, with documented runbooks, tested procedures, and post-test reporting that turns recovery from theory into evidence.

DRaaS is a managed program that provides documented runbooks, tested failover procedures, recovery infrastructure, RPO/RTO validation, declaration workflows, engineering support, and post-test reporting, the operational fabric that connects backup, replication, and infrastructure into a recoverable system.

ModernOps supports DR across on-prem secondary sites, cloud targets, colocation environments, and the ModernOps Hosted Platform. Real-world recovery patterns span VMware, Hyper-V, Proxmox, NetApp, Pure Storage, Veeam, NAKIVO, Zerto, Cohesity, Fortinet, Check Point, and the Phoenix & Valley Forge data centers.

When a real declaration arrives, the SLA defines the response: coordination begins within 15 minutes, the DR plan is activated, systems are restored using the most recent viable recovery point, up to 24 hours of client validation testing is supported, and a return-to-primary plan is created with restoration order, resync, switchback timing, and DR-site reset.

Every test produces a DR Test Report: objectives, schedule, execution steps, validation results, issues, resolutions, lessons learned, and recommendations, feeding the next exercise so the program improves on every cycle.

02Who this is for

Recovery
belongs to
the accountable.

DR planning shows up in four conversations across the IT and risk org. We answer each of them with documented runbooks, tested evidence, and reportable outcomes, not theoretical commitments.

01 / Executive
CIO &
VP of IT
Confidence that critical systems can be recovered within business expectations, with declaration and response documented and test results reportable to leadership, risk, and auditors.
02 / Infrastructure
Infra, Systems &
Storage Lead
Owns VMware, Hyper-V, Proxmox, NetApp, Pure, Veeam, Zerto, Cohesity, compute, storage, and network dependencies that must work together during failover.
03 / Operations
IT Ops, Service Desk &
NOC Lead
A clear escalation path, declared authority list, support-line process, ticket-driven coordination, engineering support, validation steps, and cleanup procedures.
04 / Risk & Compliance
Security, Risk &
Compliance Stakeholder
RPO/RTO evidence, ransomware-aware recovery options, immutable or air-gapped protection, documented test results, and remediation tracking after every exercise.
03What we hear

The eight
sentences
we answer.

DR conversations almost always start with the same set of doubts. We turn each one into an operating commitment, written into the SOW and the runbook.

We have backups and replication, but we don't know if we can actually run the business from DR.
Structured testing validates recovery against documented RPO/RTO targets, with pre-test runbook review, failover execution, system validation, gap documentation, and a DR Test Report.
Our DR plan exists, but nobody knows the exact declaration process.
Runbooks define named declaration authorities, require the customer to call the ModernOps Managed Services support line, verify the declaration with a second contact, and then begin restoration.
We need DR testing without leaking traffic into production.
Tests run in non-routable or isolated networks designed to validate systems without leakage into production environments.
Our recovery depends on storage, VMware, firewalls, and networking all working together.
ModernOps coordinates recovery across LogicMonitor, vCenter / ESXi, Veeam, NetApp / Pure, and Fortigate firewalls.
We don't have documented RPO/RTO targets by workload.
RPO/RTO targets are documented per workload, with a DR Readiness Summary delivered before the first test.
DR tests expose gaps, but they don't turn into action.
DR Test Reports capture status, issues, resolutions, lessons learned, and recommendations that feed the next exercise.
We need predictable recovery support during an actual declaration.
Coordination begins within 15 minutes, the DR plan activates, ModernOps communicates throughout, and supports return-to-primary planning.
We need a recurring operating model, not a one-time DR project.
The DR SOP defines DR Lead, Backup & Recovery Team, Service Desk, and Client Point of Contact roles, with twice-yearly DR tests, monthly restore tests, post-recovery validation, and runbook updates.
04How we deliver

From DR plan
to a tested
operating model.

DR becomes a controlled service motion: documented runbooks, isolated test environments, coordinated recovery across the stack, declaration workflows, engineering support, and post-test reporting, all part of the recurring rhythm.

01
Document
Runbooks & targets
DR runbook collected or created. RPO/RTO documented per workload. Declaration authorities, support-line steps, second-contact verification, and restoration procedures captured. Procedures cover NetApp iSCSI LUN cloning, FlexCloning replicated volumes, Pure snapshot copy, datastore mount, VM import, network remap, validation, and cleanup. DR Readiness Summary delivered.
02
Test
Isolated, evidenced
Tests execute in non-routable or isolated networks. Storage connectivity, network connectivity, VM performance, application validation, VDI validation, and system validation each rated pass, partial, or issue. Recommendations turn into runbook updates, routing fixes, firewall rules, power-on automation, and future test scope improvements.
03
Respond
Declaration to failback
On real declaration, ModernOps begins coordinating within 15 minutes, activates the plan, restores using the most recent viable recovery point, supports up to 24 hours of client validation testing, and creates a return-to-primary plan covering restoration order, data resynchronization, switchback timing, and DR-site reset.
05What changes

Before
& after.

Two snapshots of the same recovery footprint. One in the world without ModernOps DRaaS, one with it operationalized.

Before
Pieces of recovery.
No tested plan.
RPO/RTO
undefined.

Customers have pieces of recovery capability, backups, storage replication, VM replicas, hardware at a second site, or a cloud target, but no consistent proof those components can restore business operations together. A typical pre-engagement assessment captures the state plainly: "No DR runbooks; undefined RPO/RTOs; no tested plan."

After · with ModernOps
Runbook documented.
Tests isolated.
Targets validated.
Reports delivered.

DR becomes a documented, testable service motion. Onboarding confirms the test tier and cadence, collects or creates the runbook, documents workload-level RPO/RTO, confirms the DR target, validates the latest viable recovery point, schedules the first test, and delivers a DR Readiness Summary. Every test feeds the next.

06Side by side

Legacy DR
vs. ModernOps DRaaS.

Same business outcome on paper. Different operating model. Seven dimensions where recovery shifts from documentation theatre to documented evidence.

Dimension Legacy approach ModernOps DRaaS
Recovery planning DR lives in old diagrams, tribal knowledge, assumptions. Runbooks collected or created, recovery procedures per workload, RPO/RTO targets defined.
Declaration process Teams debate who can declare a disaster. Declaration authorities, support-line steps, second-contact verification, restoration initiation.
Recovery environment DR may share risk with production. Tests in isolated or non-routable recovery environments.
Tool execution Backup, storage, VMware, firewall, and network teams act separately. Coordinated recovery across Veeam, NetApp, Pure, VMware, Fortigate, LogicMonitor, and other in-scope platforms.
Test evidence "We tested DR" is hard to prove. Documented objectives, schedule, execution, validation, issues, resolutions, recommendations.
Recovery objectives RTO / RPO targets are vague. Workload-level RPO/RTO validated against test outcomes.
Continuous improvement DR tests end when the meeting ends. Gaps captured (routing, VLANs, CIFS permissions, ACLs, power-on sequence, VDI access) and runbooks updated.
07What you get

Six outcomes.
Six commitments.

Each outcome maps to a specific operational deliverable, not a marketing promise.

Prove recovery
actually works
DR tests executed, systems validated, results documented, DR Test Reports delivered.
Match recovery
to business targets
RPO/RTO targets documented per workload and tested against real failover outcomes.
Recover
in isolation
Tests run in non-routable or isolated networks designed to prevent leakage into production.
Coordinate
across the stack
Storage, hypervisors, firewalls, networking, backup/replication, monitoring, and client validation.
Respond through
a declared process
Declaration authorities, verification, recovery initiation, communication, return-to-primary.
Improve after
every exercise
Lessons learned turn into runbook, networking, firewall, application, and automation actions.
08Declaration to failback

Five steps.
One documented path.

From declaration through return-to-primary, every step is named, owned, and timed. No phone trees. No improvisation. No "who's authorized to do this" debates while the clock is running.

Step 01
Declare
Named declaration authority calls the ModernOps Managed Services support line.
T+0 min
Step 02
Verify
ModernOps verifies by calling a second authorized contact before any restoration begins.
T+~5 min
Step 03
Coordinate
Coordination starts within 15 minutes. DR plan activates. Communication channel opens.
T+15 min
Step 04
Restore
Recovery from most recent viable backup, snapshot, or replication point. Servers ready to power on within four hours.
T+4 h target
Step 05
Validate & failback
Up to 24 h of client validation testing. Return-to-primary plan: order, resync, switchback, DR-site reset.
T+24 h
09The drill

A DR drill,
watched in real time.

Declaration goes in. PROD goes red. The runbook executes top to bottom. DR comes up service by service. Validation gets the green light. The whole exercise on one screen.

Live DR drill · TKT-2417 · isolated network
T+00:00
PROD · PA ONLINE
  • esxi-prod-01
  • esxi-prod-02
  • netapp-aff-a
  • sql-clstr-01
  • vc-prod
  • fortigate-pa
UTILITY POWER LOST · 02:14
RUNBOOK · DR-2417
  1. DECLARE, authority verified, 2nd contact calledT+02:00
  2. COORDINATE, bridge open, runbook loadedT+15:00
  3. STORAGE, SnapMirror break, SVM-DR onlineT+38:00
  4. COMPUTE, vCenter DR up, VMs powering onT+1:42
  5. NETWORK, FortiGate AZ live, IPsec tunnelsT+2:30
  6. VALIDATE, app + integrity + IP checksT+3:48
DR · AZ WARMING
  • esxi-dr-01
  • esxi-dr-02
  • netapp-aff-b
  • sql-clstr-dr
  • vc-dr
  • fortigate-az
SERVICES BACK ONLINE · T+3:48
VALIDATEDDR Test Report attached
10Supported platforms

Recovery,
across
your whole stack.

Real-world recovery patterns across hypervisors, storage replication, backup/replication tooling, network and security, and recovery targets. Bring your stack, we've operated against it.

01 / Hypervisors
Compute & virtualization
VMware vSphere vCenter / ESXi Microsoft Hyper-V Proxmox VE
02 / Storage replication
Snapshots, clones & mirrors
NetApp SnapMirror NetApp SnapLock NetApp SnapRestore NetApp FlexClone Pure Storage snapshots
03 / Backup & replication
DR orchestration tooling
Veeam CDP Veeam Cloud Connect Replication Veeam SureBackup / SureReplica Veeam DataLabs Veeam Recovery Orchestration NAKIVO Zerto Cohesity Azure Site Recovery
04 / Network & security · targets
Edge & recovery sites
Fortinet (Fortigate) Check Point Valley Forge, PA Phoenix, AZ On-prem secondary Cloud targets Hosted Platform · Proxmox / Ceph / PBS
11Proof points

Numbers
that anchor
the conversation.

SLA targets, cadence, and representative engagement values from active Colocation + DRaaS deals.

Coordination start
after declaration
15minutes
DR test server
availability target
4 hrsready to power on
Client validation
testing window
24 hrsup to, during DR test
Default DR
test cadence
/ yrannual to twice-yearly
Geographically dispersed
data centers
PA + AZValley Forge & Phoenix
Provider control
posture
SOC 2DRaaS principal commitment
12Onboarding

30 days
from assess to
optimize.

Three repeatable phases. Predictable handoffs. A documented finish line, DR Test Report and updated runbook delivered to the customer at day 30.

Phase 01 / Days 0 – 10
Assess
scope & intake
  • Confirm DR test tier and cadence; review SOW
  • Identify in-scope workloads
  • Document RPO/RTO targets per workload
  • Confirm DR target environment
  • Verify backup / replication readiness; collect access
Phase 02 / Days 10 – 20
Implement
runbook & readiness
  • Create or update DR runbook
  • Validate latest viable recovery point
  • Prepare isolated test environment
  • Map network and firewall requirements
  • Schedule test; deliver DR Readiness Summary
Phase 03 / Days 20 – 30
Optimize
test & report
  • Execute failover / recovery
  • Validate systems; support client testing
  • Document issues and resolutions
  • Clean up the DR environment
  • Deliver DR Test Report; update runbook
13Why ModernOps

Seven reasons
to make us your
recovery partner.

The operating choices that separate a tested DRaaS program from a binder of hopes and a vendor portal.

01
Real DR runbooks
Step-by-step recovery instructions per environment: declaration, prerequisites, storage cloning, VMware import, validation, cleanup, results, and lessons learned.
02
Multi-platform recovery coverage
On-prem, cloud, colocation, Hosted Platform; VMware, NetApp, Pure, Veeam, Fortigate, Check Point, and more.
03
Storage-native recovery expertise
NetApp FlexClone and SnapMirror-style recovery, Pure snapshot copy and LUN mapping operated as documented procedures.
04
Tested four-hour readiness target
DR test plans aim for all servers ready to power on within four hours of declaration.
05
Declaration-to-response operating model
Coordination starts within 15 minutes of receiving a verified declaration from a named authority.
06
Two-region recovery footprint
Geographically dispersed presence in Valley Forge, PA and Phoenix, AZ for replication and continuity workflows.
07
SOC 2-aligned DRaaS posture
DRaaS is a principal service commitment in the ModernOps SOC 2 report, under formal control review.
08
Ransomware-aware recovery patterns
Backup-based recovery, immutable backups, NetApp SnapLock and time-locked snapshots, SnapRestore, NAKIVO ransomware protection, Veeam Secure Restore, clean recovery.
14FAQ

Eighteen
answers,
organized.

Service definition, testing tiers, declaration mechanics, validation, reporting, and how DRaaS sits next to Backup Management and Colocation, answered in plain language.

Q.01What does ModernOps DRaaS include?+
Structured DR testing, DR runbook review or creation, RPO/RTO documentation, recovery target confirmation, backup or replication readiness validation, failover/recovery execution, system validation, post-test findings, remediation recommendations, and DR Test Report delivery.
Q.02What DR testing tiers are available?+
Standard DR Testing for a single-workload or limited-scope test, and Enterprise DR Testing for a full-environment or multi-site failover test.
Q.03How often is DR testing performed?+
The catalog defines Standard and Enterprise DR Testing as 1×/year SKUs, the SLA tests recoverability annually or as mutually agreed, and the DR SOP calls for twice-yearly DR tests.
Q.04What happens before the first DR test?+
ModernOps confirms the testing tier and cadence, collects or creates the DR runbook, documents RPO/RTO targets per workload, confirms the DR target environment, validates the latest successful backup or replication point, schedules the first DR test, and delivers a DR Readiness Summary.
Q.05What recovery environments can ModernOps support?+
On-prem secondary sites, cloud targets, colocation environments, and the ModernOps Hosted Platform.
Q.06What technologies does ModernOps use for DR?+
VMware, Hyper-V, Proxmox, NetApp, Pure Storage, Veeam, NAKIVO, Zerto, Cohesity, Fortinet, Check Point, Azure Site Recovery, and Proxmox / Ceph / PBS-hosted patterns.
Q.07Can ModernOps test DR without impacting production?+
Yes. DR runbooks use isolated or non-routable testing networks designed to prevent leakage into production.
Q.08What is the disaster declaration process?+
Runbooks list declared authorities, instruct the client to call the ModernOps Managed Services support line, require ModernOps to verify the declaration by calling a second contact, and then begin restoration.
Q.09How quickly does ModernOps begin coordinating after a disaster declaration?+
Within 15 minutes of receiving the declaration.
Q.10What recovery point is used by default?+
The most recent viable backup, snapshot, or replication point available before the test or disaster event, unless the client specifies otherwise.
Q.11What does the four-hour DR target mean?+
The SLA states servers and system nodes will be available within four hours of declaration time following documented declaration procedures, while noting actual recovery time may vary based on infrastructure and system complexity.
Q.12Can customers test recovered applications?+
Yes. Clients can remotely access and test recovered applications and functionality for up to 24 hours during DR testing, with longer availability possible when recovering to dedicated client infrastructure.
Q.13Does ModernOps provide engineering support during testing?+
Yes. ModernOps provides dedicated engineering support during the DR testing period.
Q.14What validation is performed during DR testing?+
Application and data validation, data integrity checks, application-specific test cases, VM and host performance monitoring, storage IOPS and latency checks, IP configuration review, and end-to-end network connectivity testing.
Q.15What does a DR Test Report include?+
Test objectives, schedule, execution steps, validation areas, test results, issues encountered, resolutions, lessons learned, and recommendations.
Q.16What happens after a real DR event?+
ModernOps creates a return-to-primary plan with restoration order and timing, synchronizes new or changed data from the DR site back to the main site, schedules final switchback during a low-traffic period, and resets the DR site for future emergencies.
Q.17Does ModernOps support ransomware-focused recovery?+
Yes. Backup-based recovery for ransomware, immutable backups, NetApp SnapLock and time-locked snapshots, SnapRestore, NAKIVO ransomware protection, Veeam Secure Restore, and clean recovery patterns.
Q.18How does DRaaS relate to Backup Management and Colocation?+
Backup Management protects and validates recoverable data; DRaaS validates that systems, applications, networking, and recovery procedures can be activated in a DR environment and tested against RPO/RTO objectives. DRaaS can be delivered using customer-owned or ModernOps-managed infrastructure in colocation (Phoenix and Valley Forge) or through ModernOps Hosted Platform resource reservations.
15Make recovery evidence

Prove it.
Then prove it
again.

Bring us your runbooks (or your blank page). We'll document RPO/RTO, prepare an isolated test environment, run the failover, and deliver a DR Test Report, within 30 days of kickoff.