NOC staffed 24 hours a day, every day of the year.
Continuous LogicMonitor oversight of servers, networks, applications, databases and websites, with alert tuning, dashboards, escalation chains, and PagerDuty / ITSM integration, for environments your own team continues to operate.
Observability as a Service is a managed monitoring layer over your infrastructure and applications. We deploy collectors, onboard devices and URLs, apply DataSources, build dashboards, configure escalation, and tune thresholds, so the alerts that reach your on-call are the ones worth acting on.
OaaS is designed for environments customers want to keep operating themselves. ModernOps provides the visibility and escalation, and your team or existing MSP handles remediation. When you contract Network, Server, Storage or Security management, OaaS is the monitoring layer underneath those services as well.
Operationally, alerts are part of incident management. Monitoring software identifies system performance, security threats, changing resource utilization, and unusual system activity, then sends a message to the Service Desk and automatically opens an incident ticket when predefined thresholds are met.
Onboarding is documented: scope confirmed, firewall rules and network access validated, collectors deployed, devices onboarded into the correct Resource Group, DataSources applied and validated, thresholds configured, escalation chains built, website checks set, SDT windows defined, and a Monitoring Scope and Escalation Document delivered.
Customers with existing teams keep full visibility into the tenant. Warning alerts can stay visible without triggering tickets, errors and criticals escalate automatically, SDT windows suppress alerts during maintenance, and custom reports cover inventory, health and operational metrics.
Four roles usually take part in a monitoring decision, and each one gets documented coverage and a defined alerting model.
These are the frustrations we hear most often in a first call, with the commitment that answers each one written into the SOW.
Instrumentation, alerting and reporting run on a published cadence, with threshold tuning after the first 30 days and a monthly review after that.
The same estate, before and after onboarding.
Several half-deployed tools, alerts that nobody trusts and that route to a single inbox, dashboards few people open, and unclear escalation paths. Coverage is incomplete across servers, network devices, websites, applications, databases and dependencies, so capacity problems appear first in production.
ModernOps manages the platform, deploys collectors, onboards devices, tunes alerts and reports monthly. Platform Management covers LogicMonitor tenant administration, collector operations and dashboard upkeep, and forecasting raises capacity warnings weeks ahead of the shortfall.
The telemetry sources stay the same. Seven points where the operating work shifts to ModernOps.
| Dimension | Legacy approach | ModernOps with OaaS |
|---|---|---|
| Monitoring scope | Limited to a few tools, teams, or device classes. | Servers, network, applications, databases, websites, and named endpoints. |
| Alert quality | Noisy, unmanaged, ignored. | Tuned alerts, reviewed rules, focused signals. |
| Platform ownership | Tool admin depends on internal staff. | Platform Management covers tenant, collectors, dashboards. |
| Onboarding | Inconsistent, undocumented. | Collectors deployed, DataSources validated, thresholds configured, scope & escalation documented. |
| Incident workflow | Alerts sit in tools or inboxes. | Auto-created ITSM incidents, Service Desk validated, PagerDuty routed. |
| Maintenance noise | Ticket storms during planned work. | SDT windows suppress alerts during maintenance. |
| Capacity insight | Reactive, surprises in production. | Forecasting and dashboards for earlier intervention. |
We buy LogicMonitor capacity under volume agreements and pass the savings straight to you. Named-device monitoring costs less through us than licensing the platform direct, and we operate it for you on top.
Each outcome maps to a deliverable named in the SOW.
From a LogicMonitor threshold breach to an RCA in your inbox, every signal runs through the same five-step motion. Severity drives speed; SDT windows quiet planned work.
Notification SLAs: Critical within 20 minutes, Error within 4 hours. Warnings stay visible without triggering tickets unless requested. SDT windows suppress alerts during maintenance so planned work generates no pages.
Every source streams telemetry to LogicMonitor. Anomalies trigger validated alerts routed to the on-call, NOC triages on a documented runbook, the fix is applied under change control, and the alert resolves cleanly with the dashboard back to green.
LogicMonitor is the platform; the targets span servers, network, storage, applications, databases, and websites, collected via API, SNMP, ICMP, WMI, batch scripting, HTTP(S), and synthetic.
A representative view of monitored items, sources and current state, in the format the monthly review meeting uses.
Onboarding cadence, communication SLAs, and a representative dedicated-tenant scope.
Three phases with fixed handoffs: collectors deployed, dashboards live, alerts tuned and the review cadence in place by day 30.
The operating choices that separate a managed observability program from a monitoring tool you bought.
Service definition, SKUs, supported targets, alert workflow, dedicated tenants, and how OaaS relates to Network, Server and Storage Management.
ModernOps will review your current monitoring coverage, device inventory, website checks, collector placement, alert noise, escalation paths, dashboards, maintenance windows, ticketing integrations, and reporting needs, then map a practical path to LogicMonitor-based visibility and actionable alerting.