NOC staffed 24 hours a day, every day of the year.
Managed colocation across two U.S. data centers: Valley Forge, PA (TierPoint) and Phoenix, AZ (PhoenixNAP). ModernOps coordinates remote hands and manages the footprint: power, cross-connects, IP, smart hands and LogicMonitor onboarding.
Instead of running your own data center or managing the third-party relationship yourself, contract ModernOps to coordinate everything around your hardware: power, cabling, cross-connects, IP, smart hands, monitoring, and physical security oversight.
Colocation is a service model where a customer's dedicated hardware lives inside a third-party data center while a managed service partner like ModernOps coordinates everything around it: rack space, power, cabling, cross-connects, internet, IP addresses, smart-hands tickets, escort logistics, monitoring, and physical security oversight.
ModernOps Colocation Services targets workloads that still require dedicated hardware , DR infrastructure, NetApp / Pure storage, hypervisor hosts, firewalls, and specialty workloads, and removes the operational burden of managing the data center relationship directly.
Locations are Valley Forge, PA (TierPoint) and Phoenix, AZ (PhoenixNAP) , two geographically dispersed U.S. facilities staffed 24/7/365 with mantraps, biometric and keycard controls, CCTV/OSC monitoring, and locking cages and cabinets.
Each cabinet is documented down to the U position, cross-connects are tracked by circuit ID, smart-hands requests go through tickets, and the equipment is monitored in LogicMonitor. The data-center relationship becomes a documented operating model rather than a stack of vendor portals.
Four roles usually take part in a colocation decision, and each receives specific documentation from the service.
These are the concerns we hear most often in a first call, with the commitment that answers each one written into the SOW.
Colocation becomes a controlled service motion: facility coordination, smart-hands tickets, vendor escort logistics, IP and cross-connect documentation, remote access path confirmation, and LogicMonitor onboarding for colocated equipment, all part of the recurring rhythm.
The same colocation footprint, before and after onboarding.
Dedicated hardware is managed through a mix of local server rooms, carrier tickets, data-center portals, spreadsheets, vendor emails and one-off requests. Working out which device sits in which U position, which PDU feed or breaker supports it, which port and IP block it uses, and who may request onsite work takes an afternoon of digging.
ModernOps owns facility coordination, smart-hands ticket submission, onsite vendor escort logistics, IP and cross-connect documentation, remote-access path confirmation, and LogicMonitor onboarding. The customer receives Cabinet & Facility Documentation and a repeatable support path.
The physical model stays the same. Seven points where the operating work shifts to ModernOps.
| Dimension | Legacy approach | ModernOps Colocation |
|---|---|---|
| Facility coordination | Customer teams coordinate directly with data-center staff, carriers, and vendors. | ModernOps coordinates directly with data-center staff for power, connectivity, and access changes. |
| Cabinet documentation | Rack elevations, PDU feeds, circuits, and port maps are stale or incomplete. | Cage / cabinet IDs, PDU assignments, cross-connect inventory, IP assignments, switch ports, and U positions all documented. |
| Remote hands | Smart-hands requests via ad-hoc calls or portals. | Smart-hands tickets submitted to the colo provider with an authorized contacts list. |
| Monitoring | Facility-hosted equipment is monitored inconsistently, if at all. | Colocated equipment onboarded into LogicMonitor with automatic ITSM incident creation. |
| Geographic resilience | Dedicated hardware in one customer site. | Geographically dispersed Valley Forge, PA and Phoenix, AZ facilities. |
| Physical security | Customer server rooms have limited controls. | 24/7/365 onsite security, mantraps, biometric/keycard access, CCTV/OSC, locking cages/cabinets. |
| Vendor risk management | Data-center control evidence goes unreviewed. | Annual SOC 1 / SOC 2 examinations reviewed for issues. |
Each outcome maps to a deliverable named in the SOW.
Power, smart hands, documentation and monitoring run on a documented loop, with every request logged as a ticket.
Both data centers are governed by stronger physical and environmental controls than a typical server closet, and both are formally reviewed against SOC 1 / SOC 2 evidence on an annual basis.
Connectivity is packaged into the service. Six SKUs cover everything from a single rack U to a /28 IP block, each documented with circuit IDs, port details, and connected endpoints.
Representative figures from a typical Colocation + DRaaS engagement, plus the controls and reviews that frame the program.
Three phases with fixed handoffs, ending with Cabinet & Facility Documentation delivered to the customer at day 30.
The operating choices that separate a managed colocation program from a co-lo lease and a vendor portal.
Service definition, geography, SKUs, monitoring, security, and the operating boundaries between ModernOps and its customers.
Send us a rack count, a power draw and the workloads that still need physical infrastructure. Within 30 days of kickoff we will document the cabinet, stand up the cross-connects, onboard LogicMonitor and deliver Cabinet & Facility Documentation.