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Managed colocation across two geographically dispersed U.S. data centers: Valley Forge, PA (TierPoint) and Phoenix, AZ (PhoenixNAP). ModernOps is the remote-hands coordinator and infrastructure manager: power, cross-connects, IP, smart hands, LogicMonitor onboarding, and SOC 2-aligned facility oversight.
Instead of running your own data center or managing the third-party relationship yourself, contract ModernOps to coordinate everything around your hardware: power, cabling, cross-connects, IP, smart hands, monitoring, and physical security oversight.
Colocation is a service model where a customer's dedicated hardware lives inside a third-party data center while a managed service partner like ModernOps coordinates everything around it: rack space, power, cabling, cross-connects, internet, IP addresses, smart-hands tickets, escort logistics, monitoring, and physical security oversight.
ModernOps Colocation Services targets workloads that still require dedicated hardware , DR infrastructure, NetApp / Pure storage, hypervisor hosts, firewalls, and specialty workloads, and removes the operational burden of managing the data center relationship directly.
Locations are Valley Forge, PA (TierPoint) and Phoenix, AZ (PhoenixNAP) , two geographically dispersed U.S. facilities staffed 24/7/365 with mantraps, biometric and keycard controls, CCTV/OSC monitoring, and locking cages and cabinets.
Every cabinet is documented. Every cross-connect is tracked. Every smart-hands request is ticketed. Every piece of equipment is monitored. The data-center relationship becomes a documented operating model instead of a stack of vendor portals.
Colocation shows up in four conversations across the IT org. We answer each of them with documentation, not promises.
Colocation conversations almost always start with the same set of doubts. We turn each one into an operating commitment, written into the SOW.
Colocation becomes a controlled service motion: facility coordination, smart-hands tickets, vendor escort logistics, IP and cross-connect documentation, remote access path confirmation, and LogicMonitor onboarding for colocated equipment, all part of the recurring rhythm.
Two snapshots of the same colocation footprint. One in the world without ModernOps, one with.
Customers manage dedicated hardware through a mix of local server rooms, carrier tickets, data-center portals, spreadsheets, vendor emails, and one-off requests. Hard to know which device is in which U position, which PDU feed or breaker supports it, which port it uses, which IP block applies, and who is authorized to request onsite work.
ModernOps owns facility coordination, smart-hands ticket submission, onsite vendor escort logistics, IP and cross-connect documentation, remote-access path confirmation, and LogicMonitor onboarding. The customer receives Cabinet & Facility Documentation and a repeatable support path.
Same physical model. Different operating model. Seven dimensions where the work shifts off your team.
| Dimension | Legacy approach | ModernOps Colocation |
|---|---|---|
| Facility coordination | Customer teams coordinate directly with data-center staff, carriers, and vendors. | ModernOps coordinates directly with data-center staff for power, connectivity, and access changes. |
| Cabinet documentation | Rack elevations, PDU feeds, circuits, and port maps are stale or incomplete. | Cage / cabinet IDs, PDU assignments, cross-connect inventory, IP assignments, switch ports, and U positions all documented. |
| Remote hands | Smart-hands requests via ad-hoc calls or portals. | Smart-hands tickets submitted to the colo provider with an authorized contacts list. |
| Monitoring | Facility-hosted equipment may not be monitored consistently. | Colocated equipment onboarded into LogicMonitor with automatic ITSM incident creation. |
| Geographic resilience | Dedicated hardware in one customer site. | Geographically dispersed Valley Forge, PA and Phoenix, AZ facilities. |
| Physical security | Customer server rooms have limited controls. | 24/7/365 onsite security, mantraps, biometric/keycard access, CCTV/OSC, locking cages/cabinets. |
| Vendor risk management | Data-center control evidence not reviewed consistently. | Annual SOC 1 / SOC 2 examinations reviewed for issues. |
Each outcome maps to a specific operational deliverable, not a marketing promise.
Colocation only earns its keep when the work around the cabinet is controlled. Power, smart hands, documentation, and monitoring run on a documented loop, not a phone tree.
Both data centers are governed by stronger physical and environmental controls than a typical server closet, and both are formally reviewed against SOC 1 / SOC 2 evidence on an annual basis.
Connectivity is packaged into the service. Six SKUs cover everything from a single rack U to a /28 IP block, each documented with circuit IDs, port details, and connected endpoints.
Representative figures from a typical Colocation + DRaaS engagement, plus the controls and reviews that frame the program.
Three repeatable phases. Predictable handoffs. A documented finish line, Cabinet & Facility Documentation delivered to the customer at day 30.
The operating choices that separate a managed colocation program from a co-lo lease and a vendor portal.
Service definition, geography, SKUs, monitoring, security, and the operating boundaries between ModernOps and its customers, answered in plain language.
Send us a rack count, a power draw, and the workloads that still need physical infrastructure. We'll document the cabinet, stand up the cross-connects, onboard LogicMonitor, and deliver Cabinet & Facility Documentation, within 30 days of kickoff.