NOC staffed 24 hours a day, every day of the year.
Managed colocation across two U.S. data centers: Valley Forge, PA (TierPoint) and Phoenix, AZ (PhoenixNAP). ModernOps coordinates remote hands and manages the footprint: power, cross-connects, IP, smart hands and LogicMonitor onboarding.
Instead of running your own data center or managing the third-party relationship yourself, contract ModernOps to coordinate everything around your hardware: power, cabling, cross-connects, IP, smart hands, monitoring, and physical security oversight.
Colocation is a service model where a customer's dedicated hardware lives inside a third-party data center while a managed service partner like ModernOps coordinates everything around it: rack space, power, cabling, cross-connects, internet, IP addresses, smart-hands tickets, escort logistics, monitoring, and physical security oversight.
ModernOps Colocation Services targets workloads that still require dedicated hardware , DR infrastructure, NetApp / Pure storage, hypervisor hosts, firewalls, and specialty workloads, and removes the operational burden of managing the data center relationship directly.
Locations are Valley Forge, PA (TierPoint) and Phoenix, AZ (PhoenixNAP) , two geographically dispersed U.S. facilities staffed 24/7/365 with mantraps, biometric and keycard controls, CCTV/OSC monitoring, and locking cages and cabinets.
Each cabinet is documented down to the U position, cross-connects are tracked by circuit ID, smart-hands requests go through tickets, and the equipment is monitored in LogicMonitor. The data-center relationship becomes a documented operating model rather than a stack of vendor portals.
Four roles usually take part in a colocation decision, and each receives specific documentation from the service.
These are the concerns we hear most often in a first call, with the commitment that answers each one written into the SOW.
We run colocation on a monthly routine: facility coordination, smart-hands tickets, vendor escort logistics, IP and cross-connect documentation, remote access path confirmation, and LogicMonitor onboarding for colocated equipment.
Your cabinets as we find them, and after handover.
Dedicated hardware is managed through a mix of local server rooms, carrier tickets, data-center portals, spreadsheets, vendor emails and one-off requests. Working out which device sits in which U position, which PDU feed or breaker supports it, which port and IP block it uses, and who may request onsite work takes an afternoon of digging.
ModernOps owns facility coordination, smart-hands ticket submission, onsite vendor escort logistics, IP and cross-connect documentation, remote-access path confirmation, and LogicMonitor onboarding. The customer receives Cabinet & Facility Documentation and a repeatable support path.
The physical model stays the same. Seven points where the operating work shifts to ModernOps.
| Dimension | Legacy approach | ModernOps Colocation |
|---|---|---|
| Facility coordination | Customer teams coordinate directly with data-center staff, carriers, and vendors. | ModernOps coordinates directly with data-center staff for power, connectivity, and access changes. |
| Cabinet documentation | Rack elevations, PDU feeds, circuits, and port maps are stale or incomplete. | Cage / cabinet IDs, PDU assignments, cross-connect inventory, IP assignments, switch ports, and U positions all documented. |
| Remote hands | Smart-hands requests via ad-hoc calls or portals. | Smart-hands tickets submitted to the colo provider with an authorized contacts list. |
| Monitoring | Facility-hosted equipment is monitored inconsistently, if at all. | Colocated equipment onboarded into LogicMonitor with automatic ITSM incident creation. |
| Geographic resilience | Dedicated hardware in one customer site. | Geographically dispersed Valley Forge, PA and Phoenix, AZ facilities. |
| Physical security | Customer server rooms have limited controls. | 24/7/365 onsite security, mantraps, biometric/keycard access, CCTV/OSC, locking cages/cabinets. |
| Vendor risk management | Data-center control evidence goes unreviewed. | Annual SOC 1 / SOC 2 examinations reviewed for issues. |
Each outcome is tied to a deliverable you can inspect.
Power, smart hands, documentation and monitoring run on a documented loop, with every request logged as a ticket.
Both data centers are governed by stronger physical and environmental controls than a typical server closet, and both are formally reviewed against SOC 1 / SOC 2 evidence on an annual basis.
Connectivity is packaged into the service. Six SKUs cover everything from a single rack U to a /28 IP block, each documented with circuit IDs, port details, and connected endpoints.
Representative figures from a typical Colocation + DRaaS engagement, plus the controls and reviews that frame the program.
Three phases with fixed handoffs, ending with Cabinet & Facility Documentation delivered to the customer at day 30.
What changes when the cabinet comes with an operations team, compared with a lease and a vendor portal.
Service definition, geography, SKUs, monitoring, security, and the operating boundaries between ModernOps and its customers.
Send us a rack count, a power draw and the workloads that still need physical infrastructure. Within 30 days of kickoff we will document the cabinet, stand up the cross-connects, onboard LogicMonitor and deliver Cabinet & Facility Documentation.