NOC staffed 24 hours a day, every day of the year.
Managed firewalls, MFA, ZTNA, and network access control across Cisco, Fortinet, Meraki, Zscaler, Cloudflare, DUO, ISE, and ClearPass, with enforced policies, IDPS tuning, compliance reviews, and coordinated incident response.
Security Management builds on Network Management with enforced policies, regular compliance reviews, IDPS configuration and tuning, and coordinated incident response, so vulnerabilities and attacks are handled through a documented procedure.
Managed Security Services (MSS) is a recurring operating model for firewalls, identity platforms, ZTNA, MFA, network access control, and incident response. ModernOps positions Security Management as a layer on top of Network Management. It adds enforced security policies, regular compliance reviews, IDPS configuration and tuning, and coordinated incident response.
The motion is operated through Jira Service Management, LogicMonitor, 1Password, documented incident management procedures, ticket-based change control with approval workflows and change windows, and client-facing baseline documents per platform.
Firewalls are onboarded with inventory, make/model/firmware, HA configuration, management platform, exported and archived rulebases, documented NAT/VPN/object groups, validated HA pairs and failover behavior, and LogicMonitor onboarding for interface, CPU, HA, and VPN tunnel alerting.
For cloud security and identity, ModernOps manages Zscaler policy, tenant configuration, and user onboarding alongside Cisco DUO Essentials/Advantage/Premier tenant configuration, IdP integration, DUO Authentication Proxy deployment, app integrations (VPN, RDP, web apps, SSH), MFA validation, and offboarding workflows.
Four roles usually take part in a security operations decision: enforcement, integration, change and incident ownership. Each one gets a defined workflow from the service.
These are the frustrations we hear most often in a first call, with the commitment that answers each one written into the SOW.
Baselines come first. Policy enforcement and incident response then run on a calendar you can see, with a named owner for each.
Your security stack as inherited, and after the first baseline.
Security tools are deployed and only partly operationalized: inherited firewall rules, inconsistent documentation, ad hoc policy changes, unclear HA and VPN monitoring, a loosely managed MFA rollout, and fragmented ownership across firewall, identity, cloud security and incident response workflows.
Security infrastructure becomes a managed service motion. Policy enforcement, compliance reviews, IDPS configuration and tuning, incident response coordination, ticket-based change support, monitoring, firmware maintenance planning, identity integration, offboarding workflows, and baseline documentation become part of the recurring managed services model.
The security stack stays the same. Seven points where the operating work shifts to ModernOps.
| Dimension | Legacy approach | ModernOps with MSS |
|---|---|---|
| Firewall documentation | Partial documentation held by one or two people. | Baseline rulebase exported and archived; NAT, VPN tunnels, object groups documented. |
| Change control | Informal requests or tool-side edits. | Rule and policy changes via ticketing with defined ticket types, approval workflows, and change windows. |
| Monitoring | Reactive checks. | LogicMonitor for interface, CPU, HA, VPN tunnel alerting; HA/failover monitored. |
| Vendor fit | One operating approach forced across platforms. | ASA, FTD, Meraki MX, FortiGate via FMC, FDM, ASDM, FortiManager, Dashboard, plus Zscaler, DUO, ISE, ClearPass. |
| Identity security | MFA, ZTNA, NAC are separate projects with unclear ownership. | DUO, Zscaler, and Network Identity onboarding, configuration baselines, identity integrations, and policy workflows. |
| Incident response | Scattered coordination. | Coordinated incident response to address vulnerabilities and attacks quickly. |
| Baseline handoff | No clear starting point. | Firewall, Zscaler, DUO, and Network Identity Baseline documents. |
Every outcome has a deliverable you can review.
From the moment a firewall, Zscaler, DUO, or Network Identity policy change is requested, every change follows the same five-step ticket-driven motion.
Defined ticket types, approval workflows, and change windows govern firewall, Zscaler, DUO, and Network Identity policy changes. Coordinated incident response covers vulnerabilities and attacks under QMS-aligned procedures for logging, tracking, responding, and resolving.
Every edge streams telemetry to the SIEM. When a threat is detected, the SOC triages on a documented runbook, a rule change is approved under change control, and enforcement is verified before the ticket closes.
Coverage spans firewalls, firewall management, ZTNA / secure web gateway, MFA, network identity / NAC, monitoring, and credential management, across the platforms in production at our customers.
Each managed platform sits in a posture ledger with last change, last review, integration health and an explicit state, reviewed with you monthly.
Numbers that frame the program: SKU breadth, framework alignment, monitoring integration, and the change model that governs every policy edit.
Three phases with fixed handoffs: monitoring active, alerting tuned and baseline documents delivered by day 30.
What a managed security program covers that a shelf of licenses leaves undone.
Service definition, firewall coverage, identity, ZTNA, MFA, change control, and the operating boundaries between ModernOps and its customers.
ModernOps will review your firewall estate, rulebase documentation, NAT and VPN policies, HA posture, firmware cadence, Zscaler configuration, DUO/MFA coverage, Network Identity platform, monitoring coverage, policy change workflow, and incident response path, then map a route to managed security operations.