NOC staffed 24 hours a day, every day of the year.
Managed Backup as a Service on Veeam, NAKIVO, Commvault, AFI Backup and Commvault M365. ModernOps monitors the jobs around the clock, runs a documented test restore every month, and adds offsite or air-gap copies where the contract calls for them.
ModernOps designs the backup strategy, deploys and configures the jobs, monitors their health, runs the test restores, manages offsite and air-gap copies, and produces the reporting your auditors ask for. Your team keeps ownership of the data and approves every restore.
Backup as a Service (BaaS) is a managed model for protecting and recovering data. In many of the environments we inherit, a backup product was bought and configured once, then left to run unattended. BaaS replaces that arrangement with monitored jobs and a documented test restore behind each recovery point.
The design starts from each customer's workload list and retention requirements, and the service covers deployment, monitoring, reporting and restore operations from there.
Platforms include Veeam, NAKIVO, Commvault, AFI Backup, and Commvault M365, plus platform-native backup in ModernOps-hosted Proxmox VE and Proxmox Backup Server environments.
Each workload is assigned a platform and a retention policy, and the policy is verified every month by a documented test restore.
Four roles usually take part in a backup decision, and each one needs different evidence from the service.
These are the concerns we hear most often in a first call, with the operating commitment that answers each one.
Monitoring, alerting, compliance reporting, consumption tracking, license management and restore validation run on a published schedule, and each has an owner in the RACI.
Your backup jobs on day one, and after handover.
Backup operations depend on whoever set up the tool, jobs were configured ad hoc, restore responsibility is unclear, reporting is inconsistent, and there is little evidence that a restore would succeed.
Scope is confirmed and platforms are matched to workloads. Jobs are configured per the SOW with health alerting, monthly test restores document recoverability, and a Backup Configuration Summary plus RACI set out who does what across ModernOps, the customer and the vendor.
Seven points where the operating model differs.
| Dimension | Legacy approach | ModernOps BaaS |
|---|---|---|
| Scope | Coverage assumed or inherited. | Confirmed across VMs, physical servers, M365, databases, file shares. |
| Platform strategy | One tool forced everywhere. | Veeam, NAKIVO, Commvault, AFI, or Commvault M365, chosen by environment. |
| Monitoring | Failures discovered late. | Job health monitored; failure / warning notifications configured. |
| Restore confidence | Rarely tested. | Onboarding test restore + monthly test restores. |
| Reporting | Manual or tool-specific. | Scheduled monthly health reports + coverage / retention / RPO / RTO / SLA. |
| Risk posture | Backups in same risk domain as production. | Offsite / air-gap copies; encryption in transit and at rest. |
| Ownership | Customer / MSP / vendor unclear. | RACI across onboarding, ops, restore, reporting, support, governance, licensing. |
Each one has a named deliverable you can check us against.
Every workload streams to the backup repository on a schedule. Failures route to the operations queue, monthly test restores prove recoverability, and each successful recovery point is logged with an immutable retention tag.
We choose from a short list of platforms and protection options, matched to the workload, then operate them as one service.
Representative figures from current engagements.
Three phases over thirty days take a customer from an undocumented backup estate to a managed engagement with a Backup Configuration Summary and test-restore evidence.
BaaS is integrated with the rest of the ModernOps managed portfolio (Server, Storage, Observability, DR, Patching and Hosted Platform), so a backup alert reaches the same NOC that watches the servers.
Twelve answers to the questions that come up in a first call.
ModernOps will review your protected workloads, backup platforms, retention requirements, restore process, offsite or air-gap needs, reporting and current restore evidence, then map a path to managed coverage, monitoring, test restores and recovery workflows.