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Managed Backup as a Service across Veeam, NAKIVO, Commvault, AFI Backup, and Commvault M365. Monitored jobs, monthly test restores, encryption in transit and at rest, and air-gap protection where contracted, operated to a defined SLA and a published RACI.
Instead of buying a backup product and operating it in-house, contract ModernOps to design the strategy, deploy and configure jobs, monitor health, run test restores, manage offsite and air-gap copies, and provide compliance-ready reporting.
Backup as a Service (BaaS) is a managed model for protecting and recovering data. It replaces the “buy a tool, hope it runs” pattern with a controlled service motion that puts evidence, not assumption, behind every recovery point.
ModernOps designs, deploys, monitors, reports, and supports restore operations around each customer's actual workloads and retention needs.
Platforms include Veeam, NAKIVO, Commvault, AFI Backup, and Commvault M365, plus platform-native backup in ModernOps-hosted Proxmox / PBS environments.
The right tool is matched to the workload, the workload is matched to a retention policy, and the retention policy is verified every month, by a documented test restore.
BaaS shows up in four conversations across the IT org. It speaks to each of them with the evidence they need to defend the program.
Backup conversations almost always start with the same set of doubts. We turn each one into an operating commitment.
Backup becomes a controlled service motion: monitoring, alerting, compliance reporting, consumption tracking, license management, and documented restore validation are part of the recurring rhythm.
Two snapshots of the same backup program. One in the world without ModernOps, one with.
Backup operations are a mix of tool ownership, ad hoc job configuration, unclear restore responsibility, inconsistent reporting, and limited evidence that restores work.
Scope is confirmed, platforms match the workloads, jobs are configured per SOW, health is alerted, test restores prove recoverability, a Backup Configuration Summary is delivered, monthly reporting is scheduled, and a RACI defines responsibilities across ModernOps, customer, and vendor.
Seven dimensions where the operating model is fundamentally different.
| Dimension | Legacy approach | ModernOps BaaS |
|---|---|---|
| Scope | Coverage assumed or inherited. | Confirmed across VMs, physical servers, M365, databases, file shares. |
| Platform strategy | One tool forced everywhere. | Veeam, NAKIVO, Commvault, AFI, or Commvault M365, chosen by environment. |
| Monitoring | Failures discovered late. | Job health monitored; failure / warning notifications configured. |
| Restore confidence | Rarely tested. | Onboarding test restore + monthly test restores. |
| Reporting | Manual or tool-specific. | Scheduled monthly health reports + coverage / retention / RPO / RTO / SLA. |
| Risk posture | Backups in same risk domain as production. | Offsite / air-gap copies; encryption in transit and at rest. |
| Ownership | Customer / MSP / vendor unclear. | RACI across onboarding, ops, restore, reporting, support, governance, licensing. |
Each outcome maps to a specific operational deliverable, not a marketing promise.
Every workload streams to the backup repository on a schedule. Failures route to the operations queue, monthly test restores prove recoverability, and each successful recovery point is logged with an immutable retention tag.
Backup is a portfolio problem. We pick from a curated set of platforms and protection options, then operate them as one service.
A representative slice of how the service shows up in real engagements.
Three phases over thirty days take a customer from “backups exist somewhere” to a fully managed BaaS engagement with documented evidence.
BaaS is integrated with the rest of the ModernOps managed portfolio: Server, Storage, Observability, DR, Patching, and Hosted Platform, so backup never operates alone.
Twelve direct answers to the questions buyers actually ask in the first call.
ModernOps will review your protected workloads, backup platforms, retention requirements, restore process, offsite or air-gap needs, reporting gaps, and current restore evidence, then map a practical path to managed coverage, monitoring, test restores, and recovery workflows.