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Managed NetApp ONTAP, Pure FlashArray, and traditional SAN/NAS with documented array inventory, LogicMonitor health visibility, ticket-driven volume / LUN / share operations, firmware lifecycle with rollback, and capacity planning billed at the 95th percentile.
Storage as a Service is a managed operating model for the storage infrastructure a business depends on , NetApp ONTAP, Pure FlashArray, and traditional SAN/NAS estates. Capacity, performance, replication, ransomware protection, snapshot policy, and firmware lifecycle delivered as a recurring service, priced on the 95th percentile of total storage consumed.
ModernOps operationalizes storage through volume, LUN, share, and aggregate administration; snapshot & SnapMirror replication; SnapLock immutability; ransomware protection add-ons for SAN and NAS; firmware and ONTAP/Purity lifecycle management; capacity reviews; performance tuning; and a Storage Baseline Document delivered during onboarding.
The 95p consumption model means you pay for the storage you actually used, not the storage you provisioned. Provisioning, expansions, replication changes, and restores run through ticketing with documented closure and Change Control Board review on production changes.
Onboarding is documented: storage system inventory captured (make, model, controller pair, shelves, drives, firmware, ONTAP/Purity version), volume / LUN / share inventory captured (name, protocol, size, used, snapshot policy, replication target, immutability), aggregates and storage pools documented, arrays onboarded into LogicMonitor, and replication topology validated end-to-end.
Operations move toward standardized provisioning, monitoring, and governed change. The SOC 2 report describes a standardized build process for storage and infrastructure devices, a Patch & Firmware Management Policy, proactive monitoring, and Change Control Board review for production storage changes.
Storage operations show up in four conversations across IT. We answer each one with documented coverage and a defined operating model, not another spreadsheet of LUNs.
Server conversations almost always start with the same set of frustrations. We turn each one into an operating commitment, written into the SOW.
Server operations become a controlled service motion: document, operate, optimize, on a recurring rhythm, not a one-time onboarding that drifts in week three.
Two snapshots of the same estate. One in the world without ModernOps storage management, one with.
Spreadsheet inventories, inconsistent array administration, console-driven volume changes, unclear replication coverage, deferred firmware, and capacity surprises. Aggregate layout and SnapMirror relationships live in someone's head. Application teams page the storage team for expansions mid-incident.
Health monitoring, firmware planning, capacity forecasting, right-sizing, replication validation, immutability documentation, escalation paths, and monthly/quarterly capacity reviews, all built into the recurring service. Storage Baseline Document delivered during onboarding.
Same arrays, volumes, and shares. Different operating model. Seven dimensions where the work shifts off your team and into a documented service.
| Dimension | Legacy approach | ModernOps with STaaS |
|---|---|---|
| Inventory | Spreadsheets, tribal knowledge, stale exports. | Array, volume, LUN, and share inventory captured during onboarding. |
| Platform ops | Ad hoc admin per array vendor. | Managed across NetApp ONTAP, Pure FlashArray, SAN, and NAS. |
| Provisioning | Chat, email, console changes. | Ticket-driven volumes, LUNs, shares, expansions, and restores. |
| Monitoring | User-reported slowness. | LogicMonitor for IOPS, latency, capacity with auto-incident. |
| Firmware lifecycle | Deferred, no rollback plan. | Defined scope, windows, pre/post checks, rollback, Upgrade Run Report. |
| Capacity & billing | Reactive, surprise expansion buys. | 95p consumed billing, trend forecasting, monthly/quarterly reviews. |
| Ransomware | Hope the backups work. | SAN/NAS Protection add-ons, SnapLock immutability, anomaly detection. |
Each outcome maps to a specific operational deliverable, not a marketing promise.
From a defined maintenance window to an Upgrade Run Report in your inbox, every firmware or ONTAP/Purity cycle runs through the same five steps. Pre-change snapshot checks. Post-change validation. Rollback ready.
Severity-based response: High within 20 minutes, Medium within 4 hours, Low within 24 hours. Firmware and ONTAP/Purity upgrades include pre-change snapshot validation, post-change service checks, replication health confirmation, rollback procedures, and an Upgrade Run Report after each cycle.
Twelve volumes orbit the array. Distance from center = consumed capacity. The dashed amber ring is the 95p billing line. Watch volumes drift outward as data lands; the ones near the line are the ones to talk about. Snapshots pulse out from center on schedule.
Storage arrays, controllers, replication engines, immutability layers, and monitoring tooling, all consolidated under a single managed service motion.
A representative slice of hosts, VMs, and clusters, the kind of view your monthly review opens with, not closes with.
Productized SKUs, response targets, capacity cadence, and representative MRR, so commercial conversations have something concrete to anchor on.
Three repeatable phases. Predictable handoffs. Collectors deployed, dashboards live, alerts tuned, and review cadence in place by day 30.
The operating choices that separate a managed storage program from another break/fix relationship.
Service definition, SKUs, supported platforms, change & firmware workflow, capacity reviews, billing, and how STaaS relates to Backup, DRaaS, and Server Management, all in plain language.
ModernOps will review your arrays, controllers, shelves, firmware levels, ONTAP/Purity versions, aggregates & storage pools, volume / LUN / share inventory, snapshot & replication topology, and capacity trends, then map a practical path to a managed storage estate billed at the 95th percentile.