NOC staffed 24 hours a day, every day of the year.
Managed NetApp ONTAP, Pure FlashArray and traditional SAN/NAS, with documented array inventory, LogicMonitor health visibility, ticket-driven volume, LUN and share operations, and firmware lifecycle with rollback.
Storage as a Service is a managed operating model for the storage infrastructure a business depends on: NetApp ONTAP, Pure FlashArray, and traditional SAN/NAS estates. Capacity, performance, replication, ransomware protection, snapshot policy and firmware lifecycle are delivered as a recurring service, priced on the 95th percentile of total storage consumed.
ModernOps operationalizes storage through volume, LUN, share, and aggregate administration; snapshot & SnapMirror replication; SnapLock immutability; ransomware protection add-ons for SAN and NAS; firmware and ONTAP/Purity lifecycle management; capacity reviews; performance tuning; and a Storage Baseline Document delivered during onboarding.
Under the 95p consumption model, billing follows the storage in use rather than the storage provisioned. Provisioning, expansions, replication changes and restores run through ticketing with documented closure and Change Control Board review on production changes.
Onboarding is documented: storage system inventory captured (make, model, controller pair, shelves, drives, firmware, ONTAP/Purity version), volume / LUN / share inventory captured (name, protocol, size, used, snapshot policy, replication target, immutability), aggregates and storage pools documented, arrays onboarded into LogicMonitor, and replication topology validated end-to-end.
Operations move toward standardized provisioning, monitoring, and governed change. The SOC 2 report describes a standardized build process for storage and infrastructure devices, a Patch & Firmware Management Policy, proactive monitoring, and Change Control Board review for production storage changes.
Four roles usually take part in a storage operations decision, and each one gets documented coverage and a defined operating model.
These are the frustrations we hear most often in a first call, with the commitment that answers each one written into the SOW.
Array inventory, ticketed volume changes and capacity reviews run on a schedule, which keeps the onboarding baseline up to date.
Your arrays before ModernOps, and after onboarding.
Spreadsheet inventories, inconsistent array administration, console-driven volume changes, unclear replication coverage, deferred firmware and capacity surprises. Aggregate layout and SnapMirror relationships are documented nowhere, and application teams page the storage team for expansions in the middle of incidents.
Health monitoring, firmware planning, capacity forecasting, right-sizing, replication validation, immutability documentation, escalation paths, and monthly/quarterly capacity reviews, all built into the recurring service. Storage Baseline Document delivered during onboarding.
The arrays, volumes and shares stay the same. Seven points where the operating work shifts to ModernOps.
| Dimension | Legacy approach | ModernOps with STaaS |
|---|---|---|
| Inventory | Spreadsheets and stale exports. | Array, volume, LUN, and share inventory captured during onboarding. |
| Platform ops | Ad hoc admin per array vendor. | Managed across NetApp ONTAP, Pure FlashArray, SAN, and NAS. |
| Provisioning | Chat, email, console changes. | Ticket-driven volumes, LUNs, shares, expansions, and restores. |
| Monitoring | User-reported slowness. | LogicMonitor for IOPS, latency, capacity with auto-incident. |
| Firmware lifecycle | Deferred, no rollback plan. | Defined scope, windows, pre/post checks, rollback, Upgrade Run Report. |
| Capacity & billing | Reactive, surprise expansion buys. | 95p consumed billing, trend forecasting, monthly/quarterly reviews. |
| Ransomware | Recovery untested. | SAN/NAS Protection add-ons, SnapLock immutability, anomaly detection. |
Each lines up with a deliverable you can check.
From a defined maintenance window to an Upgrade Run Report in your inbox, every firmware or ONTAP/Purity cycle runs through the same five steps, with snapshot checks before the change, validation after it, and a rollback path prepared in advance.
Severity-based response: High within 20 minutes, Medium within 4 hours, Low within 24 hours. Firmware and ONTAP/Purity upgrades include pre-change snapshot validation, post-change service checks, replication health confirmation, rollback procedures, and an Upgrade Run Report after each cycle.
Twelve volumes orbit the array, with distance from center representing consumed capacity and the dashed amber ring marking the 95p billing line. Volumes drift outward as data lands, and the ones approaching the line are the ones the monthly review discusses. Snapshots pulse out from center on schedule.
Storage arrays, controllers, replication engines, immutability layers, and monitoring tooling, all consolidated under a single managed service motion.
A representative view of arrays, volumes and replication state, in the format the monthly review meeting uses.
Productized SKUs, response targets, capacity reviews and a representative monthly fee.
Three phases with fixed handoffs, ending with a Storage Baseline Document and the firmware cadence in place by day 30.
How a managed storage program differs from break/fix support.
Service definition, SKUs, supported platforms, change and firmware workflow, capacity reviews, billing, and how STaaS relates to Backup, DRaaS and Server Management.
ModernOps will review your arrays, controllers, shelves, firmware levels, ONTAP/Purity versions, aggregates & storage pools, volume / LUN / share inventory, snapshot & replication topology, and capacity trends, then map a practical path to a managed storage estate billed at the 95th percentile.